top of page

Privacy Policy

At Kea Journeys, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your details when you visit our website or book a tour with us in New Zealand, in accordance with the New Zealand Privacy Act 2020.

​

1. Information We Collect

We collect personal information necessary to plan, book, and deliver elevated, tailored travel experiences. This includes:

  • Contact & Identification Details: Full name, email address, phone number, physical address, and passport details.

  • Trip & Logistics Preferences: Preferred travel dates, trip duration, number of travelers in your party, dietary requirements, physical fitness levels, and special requests.

  • Payment Information: Credit card numbers and billing details (processed securely through certified PCI-compliant third-party payment gateways; we do not store full credit card details).

  • Technical Data: IP address, browser type, device identifiers, and site usage data collected automatically via cookies.​

​

2. How We Use Your Information

We use your personal data to:

  • Tailor, book, and manage your private itineraries, accommodation, and local activities.

  • Communicate essential trip updates, itineraries, and booking confirmations.

  • Ensure your safety and well-being during outdoor or remote activities.

  • Comply with New Zealand legal obligations, tax regulations, and health requirements.

​​

3. Sharing Your Information

We do not sell or rent your personal data. We only share relevant details with trusted third parties strictly required to execute your trip:

  • Local tour operators, private drivers, boutique accommodation providers, and activity partners.

  • Secure payment processing partners and IT infrastructure hosts.

  • Emergency medical service providers or local authorities if required for health and safety.

​​

4. Data Security & Storage

Your data is stored securely using encrypted cloud services and access-controlled servers. We retain your information only as long as necessary to fulfill travel bookings, resolve disputes, or satisfy tax and legal retention requirements under New Zealand law.

​

5. Your Rights

Under the NZ Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate or out-of-date information.

  • Opt out of marketing communications at any time.

To exercise these rights, please contact our owner operator at info@keajourneys.com

bottom of page